𝗔𝘁 𝘁𝗵𝗲 𝗵𝗼𝘁𝗲𝗹.
𝗔. 𝗦𝘁𝘂𝗱𝘆 𝘁𝗵𝗲 𝗳𝗼𝗹𝗹𝗼𝘄𝗶𝗻𝗴.
I want to book a room.
Saya mau pesan kamar.
How much is the rate per night?
Berapa tarip nya per hari?
May I see the room first?
Boleh saya lihat ruanganya ?
Does it include tax and service?
Apa itu termasuk pajak dan servis.
Do you have the room facing the sea?
Apa kamu punya ruangan menghadap ke laut?
How long are you going to stay?
Berapa lama kamu akan tinggal?
Would you fill registration form?
Maukan anda mengisi pendaftaran?
Here is the key.
Ini kuncinya.
Is there any entertainment?
Apa ada hiburan?
The hotel is located in the middle of city.
Hotel berlokasi di tengah kota.
At the back of hotel we have swimming pool
Di belakang hotel kami ada kolam renang.
𝗕. 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲..
Alwi : Good morning, may I help you?
Selamat pagi, bisa saya bantu?
Marta : Good morning, I want to book a room,
please
Selamat pagi, saya mau pesan kamar.
Alwi : A single room or double room. kamar satu atau kamar daouble.
Ma𝙧ta : A single room, please
Alwi : Wait a moment, well... We still have a
single room available for you.
Tunggu sebentar, baik... Kami masih
ada single room tersedia untukmu.
Marta : Good, how much is the rate per night
Berapa harga per malam?
Alwi : for a single room is 200 thousand per
night
Untuk satu kamar 200 ribu per malam.
Marta : Does it include tax and service?
Apa sudah termasuk pajak dan sevis?
Alwi : Yes, our room rate include breakfast tax
and service
ya, tarip kamar kami sudah termasuk
pajak dan servis.
Marta :Excuse me, 𝙢𝙖𝙮 𝙄 𝙨𝙚𝙚 𝙩𝙝𝙚 𝙧𝙤𝙤𝙢 𝙛𝙞𝙧𝙨𝙩.?
Maap, boleh saya lihat kamarnya?
Alwi :Yes, that is at the back of hotel. It is very
quiet.
Ya, itu di belakang hotel, sangat sunyi.
𝗖. Translate into Indonesia.
1. What time do I need to check out?
...............................,...............................
2. Do I need to pay now or should I pay when I
check out?
...............................,...............................
3. Is there a hairdyer in the room?
...............................,...............................
4. Could you recommend a good place to
shop?
...............................,...............................
5. Could you provide an extra towel for the
pool?
...............................,...............................
6. Could I have a room away from the street
noise.
...............................,...............................
7. Could I have a room with king sized bed?
...............................,...............................
8. Is there a currency exchange service in the
hotel.
...............................,...............................
9. Could I have a room with a balcony ?
...............................,...............................
10. Is there a gift shop in the hotel?
...............................,...............................
11. Could you recommend a good place to have
lunch?
...............................,...............................
12. Could you bring some extra towel?
...............................,...............................
13. I would like to check in, please.
...............................,...............................
14. Do you have a reservation?
...............................,...............................
15. How much is the room per night?
...............................,...............................
16. I qould like to check out, please.
...............................,...............................
17.Is breakfast included?
...............................,...............................
18. Could you arrange a wake-up call at 6 a.m.?
...............................,...............................
20.Can I pay by credit card?
...............................,...............................
21.I would like to order room service.
...............................,...............................
22.The air conditioner isn’t working properly.
...............................,...............................
23. Thank you for your service.
...............................,...............................
D. New Vocabulary.
1. Reception - Resepsionis
2. Reservation - Pemesanan
3. Check-in - Pendaftaran masuk
4. Check-out - Pendaftaran keluar
5. Suite - Kamar mewah
6. Lobby - Lobi
7. Room service - Layanan kamar
8. Concierge - Petugas layanan tamu
9. Amenities - Fasilitas
10. Housekeeping - Layanan kebersIhan
E. Common People Saying About Hotel
Ungkapan Umum Tentang Hotel
This hotel is very comfortable.
(Hotel ini sangat nyaman.)
The staff is friendly and helpful.
(Stafnya ramah dan membantu.)
The room is clean and spacious.
(Kamarnya bersih dan luas.)
The food is delicious.
(Makanannya enak.)
The Wi-Fi connection is fast.
(Koneksi Wi-Fi cepat.)
The location is very strategic.
(Lokasinya sangat strategis.)
The price is affordable.
(Harganya terjangkau.)
The service is excellent.
(Pelayanannya luar biasa.)
The view from the room is beautiful.
(Pemandangan dari kamar indah.)
I will recommend this hotel to my friends.
(Saya akan merekomendasikan hotel ini kepada teman-teman saya.)
F. 20 Q & A topik Hotel
1. Q: Do you have any vacant rooms?
T: Apakah Anda punya kamar kosong?
A: Yes, we still have several rooms available.
J: Ya, kami masih memiliki beberapa kamar tersedia.
2. Q: How much is the room per night?
T: Berapa harga kamar per malam?
A: The room costs $50 per night.
J: Harga kamar adalah $50 per malam.
3. Q: Can I see the room first?
T: Bolehkah saya melihat kamarnya terlebih dahulu?
A: Sure, I’ll show you the room.
J: Tentu, saya akan menunjukkan kamarnya
.
4. Q: What time is check-in?
T: Jam berapa waktu check-in?
A: Check-in starts at 2 p.m.
J: Check-in dimulai pukul 2 siang.
5. Q: What time is check-out?
T: Jam berapa waktu check-out?
A: Check-out is at 12 noon.
J: Check-out pukul 12 siang.
6. Q: Is breakfast included?
T: Apakah sarapan sudah termasuk?
A: Yes, breakfast is included.
J: Ya, sarapan sudah termasuk.
7..Q: Do you have free Wi-Fi?
T: Apakah ada Wi-Fi gratis?
A: Yes, free Wi-Fi is available in all rooms.
J: Ya, Wi-Fi gratis tersedia di semua kamar.
8. Q: Can I get an extra bed?
T: Bisakah saya meminta tambahan tempat tidur?
A: Yes, but there will be an extra charge.
J: Ya, tetapi akan dikenakan biaya tambahan.
9. Q: Is the hotel near the city center?
T: Apakah hotel ini dekat pusat kota?
A: Yes, it’s only 10 minutes away.
J: Ya, hanya 10 menit dari pusat kota.
10. Q: Do you accept credit cards?
T: Apakah Anda menerima kartu kredit?
A: Yes, we accept all major credit cards.
J: Ya, kami menerima semua kartu kredit utama.
11. Q: Can I make a reservation?
T: Bisakah saya melakukan reservasi?
A: Yes, may I have your details please?
J: Ya, boleh saya minta data Anda?
12. Q: Is there a swimming pool?
T: Apakah ada kolam renang?
A: Yes, the swimming pool is on the second floor.
J: Ya, kolam renang berada di lantai dua.
13. Q: Do you offer room service?
T: Apakah tersedia layanan kamar?
A: Yes, room service is available 24 hours.
J: Ya, layanan kamar tersedia 24 jam.
14. Q: Can I extend my stay?
T: Bisakah saya memperpanjang masa menginap?
A: Yes, if the room is still available.
J: Ya, jika kamar masih tersedia.
15. Q: Is the room air-conditioned?
T: Apakah kamarnya ber-AC?
A: Yes, all rooms are air-conditioned.
J: Ya, semua kamar ber-AC.
16. Q: Where is the restaurant located?
T: Di mana letak restoran?
A: The restaurant is on the ground floor.
J: Restoran berada di lantai dasar.
17. Q: Can you call a taxi for me?
T: Bisakah Anda memanggilkan taksi untuk saya?
A: Certainly, the taxi will arrive shortly.
J: Tentu, taksi akan segera datang.
18. Q: Is there a laundry service?
T: Apakah ada layanan laundry?
A: Yes, laundry service is available.
J: Ya, layanan laundry tersedia.
19. Q: The air conditioner is not working.
T: AC-nya tidak berfungsi.
A: I’m sorry, we’ll fix it right away.
J: Maaf, kami akan segera memperbaikinya.
20. Q: Can I get a wake-up call?
T: Bisakah saya meminta layanan panggilan bangun?
A: Of course, what time should we call you?
J: Tentu, jam berapa kami harus membangunkan Anda?
E. Bonus dialogue.
Receptionist:
Good afternoon, sir. Welcome to Grand Sunrise Hotel. How may I help you?
Selamat siang, Pak. Selamat datang di Hotel Grand Sunrise. Ada yang bisa saya bantu?)
Guest:
Good afternoon. I have a reservation under the name Budi Man.
Selamat siang. Saya sudah memesan kamar atas nama Budi Man.
Receptionist:
Let me check… Yes, Mr. Budi, you booked a deluxe room for three nights.
Baik, saya cek dulu… Ya, Tuan Budi, Anda memesan kamar deluxe untuk tiga malam.
Guest:
That’s correct. Can I check in now?
Benar sekali. Apakah saya bisa check-in sekarang?
Receptionist:
Of course. May I see your ID and credit card, please?
Tentu saja. Boleh saya lihat identitas dan kartu kredit Anda?
Guest:
Here you are.
Ini dia.
Receptionist:
Thank you. Your room number is 502 on the fifth floor. Here is your room key. Breakfast is served from 6:30 to 10:00 in the restaurant.
Terima kasih. Nomor kamar Anda adalah 502 di lantai lima. Ini kunci kamar Anda. Sarapan disajikan pukul 06.30 sampai 10.00 di restoran.
Guest:
Great. Is there Wi-Fi in the room?
Bagus. Apakah ada Wi-Fi di kamar?
Receptionist:
Yes, free Wi-Fi is available. The password is written on the key card.
Ya, Wi-Fi gratis tersedia. Kata sandinya tertera di kartu kunci.
Guest:
Perfect. Could you also arrange a wake-up call at 6 a.m. tomorrow?
Bagus sekali. Bisakah Anda juga mengatur panggilan bangun jam 6 pagi besok?
Receptionist:
Certainly. We will call your room at 6 a.m. Enjoy your stay.
Tentu saja. Kami akan menelepon kamar Anda pukul 6 pagi. Selamat menikmati waktu Anda.
Guest:
Thank you very much.
Terima kasih banyak.
Unit 2
At the hotel
A. Useful Expressions at the Hotel
1. I would like to check in, please.
Saya ingin check-in, tolong.
2.Do you have a reservation?
Apakah Anda sudah memesan kamar?
3. I would like to book a single/double room.
Saya ingin memesan kamar tunggal/ganda.
4. Is breakfast included?
Apakah sarapan sudah termasuk?
5. Can I pay by credit card?
Bisakah saya membayar dengan kartu kredit?
6. I Would like to check out, please.
Saya ingin check-out, tolong.
7. Could I get an extra towel/pillow?
Bisakah saya minta handuk/bantal tambahan
8. Can you arrange a taxi for me?
Bisakah Anda mencarikan taksi untuk saya?
9. Is Wi-Fi available in the room?
Apakah Wi-Fi tersedia di kamar?
B. Dialogue.
Checking Out
Receptionist:
Good morning, sir. Are you checking out?
Selamat pagi, Pak. Apakah Anda akan check-out?Guest:
Yes, I qould like to check out, please.
Ya, saya ingin check-out, tolong.Receptionist:
May I have your room key?
Boleh saya minta kunci kamar Anda?Guest:
Here it is.
Ini dia.Receptionist:
Thank you. Did you use the minibar?
Terima kasih. Apakah Anda menggunakan minibar?Guest:
No, I didn’t.
Tidak, saya tidak menggunakannya.Receptionist:
Alright. Your total bill is 2,700,000 rupiah.
Baik. Tagihan total Anda 2.700.000 rupiah.Guest:
Can I pay by credit card?
Bisakah saya membayar dengan kartu kredit?)
Receptionist:
Of course. Please insert your card here.
Tentu saja. Silakan masukkan kartu Anda di sini.Guest:
Done. Thank you for your service.
Selesai. Terima kasih atas pelayanan Anda.Receptionist:
You’re welcome. Have a safe trip!
Sama-sama. Selamat jalan dan hati-hati di perjalanan!
C. Multiple Choice
Choose the correct answer.
1. What does a guest say when arriving at the
hotel?
Apa yang biasanya tamu katakan saat tiba
di hotel?
A. I’d like to check in.
B. I’d like to check out.
C. How much is it?
D. I’m hungry.
E. Goodbye.
Answer: A
2. Receptionist: “Do you have a reservation?”
Guest:
Resepsionis: “Apakah Anda sudah memesan
kamar?
Tamu:
A. Yes, under the name John.
B. I’d like to check out.
C. I want breakfast.
D. Where is the pool?
E. No, thank you.
Answer: A
-
If a guest wants to leave the hotel, he will say:
Jika seorang tamu ingin meninggalkan hotel, dia akan berkata:
A. I’d like to check out.
B. I’d like to check in.
C. Can I get a taxi?
D. Where is the Wi-Fi?
E. I’m going to sleep.
Answer: A
-
“Is breakfast included?” means…
“Apakah sarapan sudah termasuk?” artinya…
A. Breakfast must be paid separately.
B. Breakfast is part of the room price.
C. Breakfast is not available.
D. Breakfast is free for children only.
E. Breakfast is in another hotel.
Answer: B
-
Guest: “Can you arrange a wake-up call at 6 a.m.?”
What is the guest asking for?
Tamu: “Bisakah Anda mengatur panggilan bangun jam 6 pagi?”
Apa yang diminta tamu?
A. Room service
B. A taxi
C. Morning phone call
D. Extra towel
E. Late check-out
Answer: C
-
If you want to pay for the room, you can say:
Jika Anda ingin membayar kamar, Anda bisa berkata:
A. Can I pay by credit card?
B. Can I have a menu?
C. I’d like to check in.
D. Is Wi-Fi free?
E. Where is the elevator?
Answer: A
-
Guest: “Could I get an extra towel?”
The guest needs…
Tamu: “Bisakah saya minta handuk tambahan?”
Tamu membutuhkan…
A. Extra blanket
B. Extra towel
C. Extra pillow
D. Extra breakfast
E. Extra key
Answer: B
-
Receptionist: “Your room number is 502 on the fifth floor.”
What is the receptionist giving?
Resepsionis: “Nomor kamar Anda 502 di lantai lima.”
Apa yang diberikan resepsionis?
A. Room direction
B. Breakfast menu
C. Hotel rules
D. Payment receipt
E. Taxi service
Answer: A
-
Guest: “How much is the room per night?”
What does the guest want to know?
Tamu: “Berapa tarif kamar per malam?”
Apa yang ingin diketahui tamu?
A. Room location
B. Room facilities
C. Room price
D. Room size
E. Room key
Answer: C
-
If the Wi-Fi password is written on the key card, the receptionist will say:
Jika kata sandi Wi-Fi tertera di kartu kunci, resepsionis akan berkata:
A. The password is free.
B. The password is in your room.
C. The password is written on the key card.
D. The password is on the receipt.
E. The password is not available.
Answer: C
D. Bonus Dialogue.
Ordering room service
Guest: Hello, this is room 502. I’d like to order room service.
Halo, ini kamar 502. Saya ingin memesan layanan kamar.
Receptionist: Sure. What would you like to order?
Tentu. Apa yang ingin Anda pesan?Guest: I would like a chicken sandwich and a glass of orange juice.
Saya ingin sandwich ayam dan segelas jus jeruk.Receptionist: Anything else?
Ada tambahan lain?Guest: No, that’s all. How long will it take?
Tidak, cukup itu saja. Berapa lama kira-kira?Receptionist: About 20 minutes.
Sekitar 20 menit.Guest: Perfect, thank you.
Bagus, terima kasih.
E. Bonus Dialogue.
A : Hello, can I help you?
Hello, bisa saya bantu anda ?
B : I would like to stay at your hotel.
Saya mau tinggal di hotel ini?
A : Have you booked the room in advance.
Apa kamu sudah pesan kamar
sebelumnya ?
B : No, but I hope you will find something
for me?
A : No... I will look , so we have several
free roomsThere is a single standar.
There is a suit and a double economy.
B : And what is the cost of the room?
Dan berapa harga kamar?
A :The suit costs 30 per night. The standar
room 30 per night and the economy
per two 15 oer person.
A : I wulould like to have for single room
I dont want to live with stranger
I will take the room for 30.
A: Good, we have a room with mauontain
view and there is one with a view of the
park. Which one would you prefer?
A : I really like greenery From my window
at home And the mountain are not
mine I am afraid of heights.Give me a
room with a view of the park. What
about food ?
B : Breakfast is included in the room
prices.
Sarapan pagi sudah termasuk harga
kamar.
A: where can I have lunch and dinner here
Dimana saya makan siang dan makan
malam di sini?
B : There is a small restaurant on the 1 st
floor Of the hotel There you can eat at
any time. if everything suit you, is it
allright? please fill in the application form And write down all the data.
A: Here you are.
Ini
B : Yes, all is well, here are the keys to
your room and shown how to use
the devices
A: Thank you very much.
Terima kasih
LESSON 2
A HOTEL
A. Study the following.
What time is the breakfast?
Jam berapa sarapan pagi?
𝙒𝙝𝙖𝙩 𝙩𝙞𝙢𝙚 𝙞𝙨 𝙘𝙝𝙚𝙘𝙠 𝙤𝙪𝙩 𝙩𝙤𝙢𝙢𝙤𝙧𝙧𝙤𝙬?
Jam berqpa check out besok?
𝘾𝙖𝙣 I 𝙜𝙚𝙩 𝙖 𝙬𝙖𝙠𝙚 𝙪𝙥 𝙘𝙖𝙡𝙡 𝙖𝙩 7 𝙢𝙤𝙧𝙣𝙞𝙣𝙜?
What do you like about the hotel?
𝘿𝙤 𝙄 𝙣𝙚𝙚𝙙 𝙖 𝙬𝙞𝙛𝙞 𝙥𝙖𝙨𝙨𝙬𝙤𝙧𝙙
Apa saya perlu password wifi?
Is there a children’s pool in the hotel ?
Apa ada kolam renang anak di hot3l
𝘾𝙤𝙪𝙡𝙙 𝙞 𝙜𝙚𝙩 𝙨𝙤𝙢𝙚 𝙢𝙤𝙧𝙚 𝙥𝙞𝙡𝙡𝙤𝙬. 𝙋𝙡𝙚𝙖𝙨𝙚?
𝙏𝙝𝙚 𝙖𝙞𝙧 𝙘𝙤𝙣𝙙𝙤𝙩𝙞𝙤𝙣𝙞𝙣𝙜 𝙙𝙤𝙚𝙨𝙩 𝙨𝙚𝙚𝙢 𝙩𝙤 𝙬𝙤𝙧𝙠.
Could I have a room with a city view?
B. Dialogue.
A : What is your favorite hotel? Where is it
located?
Apa hotel pavoritemu? Di mana lokasinya ?
B : It’s the Sheraton, a five-star hotel located in
Saigon, Vietnam.
Hotel sheraton, hotel bintang 5 lokasi di
saigon
A : How do you know that hotel?
Bagaimana kamu bisa tahu itu?
B : Before coming to Vietnam for traveling,
I searched on the Internet. It’s one of the
best hotels in Vietnam.
A : Why do you choose to stay in that
particular hotel?
A : I like the architecture there, and online all
the reviews about the hotel are positive.
B : Is it by the beach?
Apa itu di sisi pantai?
A : No, Saigon is not a beach-side city.
B : Does it attract many tourists?
Apa itu menarik banyak turis ?
A : Yes, I guess. When I stayed there, it was
completely booked.
B : What type of room did you stay in and what
facilities did you get from the hotel?
A : I stayed in a double-bed room. The room is
equipped with air-conditioner, a flat-screen
TV, wardrobe, etc.
B : What do you like about that hotel?
Apa yang kamu suka mengenai hitel itu?
A : gymnasium, swimming pool, and BBQ area
are available. I also love the green space
surrounding the hotel
B : Are all the staff friendly and helpful?
Semua staff ramah dan sangat membantu.
A : Yes, definitely. They all are professional.
Ya, tentu. Mereka semua profesional
B : How much does it cost a night?
Berapa harganya per malam?
A : It costs me around $250/night.
B : Do you recommend that hotel to friends?
B : Yes, if they come to Vietnam. I love
everything there.
C Exercise.
Multiple Choice Questions
Choose the correct answer.
1.What does a guest usually say when leaving
the hotel?
Apa yang biasanya tamu katakan saat
meninggalkan hotel?
A. I’d like to check in
B. I’d like to check out
C. I want to order food
D. How much is it?
E. Where is the swimming pool?
Answer: B
2. Guest: “Do you have a reservation?”
Guest’s answer:
Resepsionis: “Apakah Anda sudah memesan
kamar?” Jawaban tamu:
A. Yes, under the name Sarah
B. I’d like to order room service
C. No, thank you
D. I want to check out
E. Where is my key?
Answer: A
3. If the guest wants to know the price, he will
say:
Jika tamu ingin tahu harga, dia akan
berkata:
A. Is breakfast included?
B. How much is the room per night?
C. Can I pay by credit card?
D. Where is the elevator?
E. I’d like to check out
Answer: B
4. Receptionist: “Did you use the minibar?”
Guest: “”
Resepsionis: “Apakah Anda menggunakan
minibar?”
Tamu: “
A. Yes, I took some drinks
B. No, I didn’t
C. I want to order juice
D. I’d like to check in
E. Where is the restaurant?
Answer: A / B (both possible)
-
If the guest says “The air conditioner isn’t working properly”, he is…
Jika tamu berkata “AC tidak berfungsi dengan baik”, dia sedang…
A. Ordering food
B. Checking in
C. Making a complaint
D. Asking for Wi-Fi
E. Checking out
Answer: C
-
Guest: “Can you arrange a taxi for me?”
What does the guest want?
Tamu: “Bisakah Anda mencarikan taksi untuk saya?”
Apa yang diminta tamu?
A. Transportation
B. Food service
C. Room key
D. Extra towel
E. Breakfast
Answer: A
-
If the receptionist says, “Your room number is 305 on the third floor,” he is giving…
Jika resepsionis berkata “Nomor kamar Anda 305 di lantai tiga”, dia sedang memberi…
A. Bill information
B. Room direction
C. Taxi order
D. Food menu
E. Breakfast time
Answer: B
-
Guest: “Could I get an extra pillow?”
Tamu meminta…
A. Extra blanket
B. Extra food
C. Extra pillow
D. Extra towel
E. Extra key
Answer: C
-
“I’d like to order room service” means…
“Saya ingin memesan layanan kamar” artinya…
A. Ordering food to the room
B. Asking for breakfast menu
C. Asking for hotel bill
D. Asking for cleaning service
E. Asking for taxi
Answer: A
-
Receptionist: “Breakfast is served from 6:30 to 10:00.”
What does it mean?
Resepsionis: “Sarapan disajikan pukul 06.30–10.00.”
Apa artinya?
A. Guest must pay for breakfast
B. Breakfast is not available
C. Guest can eat breakfast during that time
D. Breakfast is only for staff
E. Breakfast is outside hotel
Answer: C
-
If the guest says, “Can I pay by credit card?”, he is asking about…
Jika tamu berkata “Bisakah saya membayar dengan kartu kredit?”, dia bertanya tentang…
A. Payment method
B. Room size
C. Extra service
D. Hotel facilities
E. Room location
Answer: A
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Guest: “I’d like to check in.”
This sentence is used when…
Kalimat ini digunakan saat…
A. Entering the hotel at the beginning
B. Leaving the hotel
C. Ordering breakfast
D. Complaining about room
E. Asking for towel
Answer: A
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Guest: “Thank you for your service.”
This is usually said…
Kalimat ini biasanya dikatakan…
A. At the beginning of stay
B. At the end of stay
C. When ordering room service
D. When making a complaint
E. When asking for Wi-Fi
Answer: B
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If the receptionist says, “We will send a technician right away,” it means…
Jika resepsionis berkata “Kami akan segera mengirim teknisi,” itu berarti…
A. The guest is paying
B. The guest is checking out
C. The guest made a complaint
D. The guest is ordering food
E. The guest is asking for key
Answer: C
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Guest: “Is there Wi-Fi in the room?”
Guest wants to know about…
Tamu: “Apakah ada Wi-Fi di kamar?”
Tamu ingin tahu tentang…
A. Price
B. Service
C. Facility
D. Room key
E. Payment
Answer: C
D. 20 Q & A topik At the Hotel
1.Q: I’d like to check in, please.
Saya ingin check-in.
A: Certainly. May I see your passport,
please?
Tentu. Boleh saya lihat paspor Anda?
2.Q: I have a reservation under the name Ali.
Saya punya reservasi atas nama Ali.
A: Yes, we have your booking here.
Ya, kami menemukan reservasi Anda.
3.Q : Is breakfast included in the room?
Apakah sarapan termasuk dalam kamar?
A: Yes, breakfast is included.
Ya, sarapan sudah termasuk.
4. Q: What time is breakfast served?
Jam berapa sarapan disajikan?
A: Breakfast is served from 6 to 10 a.m.
Sarapan disajikan dari jam 6 sampai
10 pagi.
5. Q: Can I get the room key, please?
Boleh saya minta kunci kamar?
A: Here is your room key.
Ini kunci kamar Anda.
6. Q: Where is the elevator?
Di mana letak lift?
A: The elevator is on your left.
Lift ada di sebelah kiri Anda.
7. Q: Is Wi-Fi free here?
Apakah Wi-Fi gratis di sini?
A: Yes, Wi-Fi is free.
Ya, Wi-Fi gratis.
8.. Q: What is the Wi-Fi password?
Apa kata sandi Wi-Fi?
A: The password is written on your key card.
Kata sandinya tertulis di kartu kunci
Anda.
9. Q: Can I have a room with a view?
Bisakah saya mendapatkan kamar
dengan pemandangan?
A: Yes, we have a room with a city view.
Ya, kami punya kamar dengan
pemandangan kota.
10. Q: Can I get some extra towels?
Bisakah saya minta handuk tambahan?
A: Of course, we’ll send them to your room.
Tentu, kami akan mengirimkannya ke
kamar Anda.
11. Q: The air conditioner is not working.
AC-nya tidak berfungsi.
A: I’m sorry. We’ll check it immediately.
Maaf, kami akan segera memeriksanya.
12. Q: Is there a restaurant in the hotel?
Apakah ada restoran di hotel ini?
A: Yes, the restaurant is on the first floor.
Ya, restorannya ada di lantai satu.
13. Q: Do you have room service?
Apakah ada layanan kamar?
A: Yes, room service is available.
Ya, layanan kamar tersedia.
14. Q: Can you wake me up at 6 a.m.?
Bisakah Anda membangunkan saya jam
6 pagi?
A: Certainly, we’ll arrange a wake-up call.
Tentu, kami akan mengatur panggilan
bangun.
15. Q: Can I leave my luggage here?
Bisakah saya menitipkan barang di
sini?
A: Yes, we can keep your luggage.
Ya, kami bisa menyimpan barang Anda.
16. Q: How do I get to my room?
Bagaimana cara menuju kamar saya?
A: Take the elevator to the third floor.
Naik lift ke lantai tiga.
17. Q: Is there a swimming pool?
Apakah ada kolam renang?
A: Yes, the pool is behind the hotel.
Ya, kolam renang ada di belakang hotel.
18. Q: Can I extend my stay for one more
night?
Bisakah saya memperpanjang satu
malam lagi?
A: Let me check the availability.
Izinkan saya mengecek ketersediaannya.
19. Q: I’d like to check out, please.
Saya ingin check-out.
A: Sure. Please return the room key.
Baik. Silakan kembalikan kunci kamar.
20. Q: Can you call a taxi for me?
Bisakah Anda memanggilkan taksi
untuk saya?
A: Yes, the taxi will arrive shortly.
Ya, taksi akan segera datang.
D. Bonus Dialogue.
Making a Complaint
Guest:
Excuse me, there’s a problem with my room.
Permisi, ada masalah dengan kamar saya.Receptionist:
I’m sorry to hear that. What seems to be the problem?
Mohon maaf mendengarnya. Apa masalahnya?Guest:
The air conditioner isn’t working properly. It’s too hot.
AC tidak berfungsi dengan baik. Terlalu panas.Receptionist:
I apologize, sir. We will send a technician right away.
Maaf sekali, Pak. Kami akan mengirim teknisi segera.Guest:
Thank you. I hope it can be fixed soon.
Terima kasih. Saya harap bisa segera diperbaiki.Receptionist: Don’t worry, sir. We’ll take care of it immediately.
Jangan khawatir, Pak. Kami akan segera menanganinya.
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