On the phone

Unit 8

On the phone

A Study the following.

May / Can I speak to sinta please ?

Boleh / bisa saya bicara dengan Siska?

I would like to speak to siska?

Saya mau bicara dengan Siska?

Who is calling / speaking?

Siapa ini yang telpon?

May I ask who is calling, please?

Boleh saya tanya siapa ini yang telp?

This is Budi speaking.

Ini Budi yang sedang telpon?

Would you like to leave a message?

Mau kah Anda meninggalkan pesan?

Can I take your message?

Boleh saya minta pesan?

I will call you/ him/ her back later

Saya akan telp kamu/ dia kembali nanti ?

Hold on, I will go get her.

Tunggu sebentar saya akan panggil dia.

I will put you through to him

Saya akan hubungkan kamu dengan dia.

Sorry, you dialed the wrong number

Maap, kamu salah sambung?

Could you speak up please

Bisa bicara lebih keras?

It is terrible connection.

Sambungan jelek

Sorry, the line is busy

Maap, jaringan sibuk.

Would you mind speaking slowly?

Mau kan Anda berbica dengna pelan ?

B . Dialogue.

Budi : Hello , can I speak to Siska please ?

Hello, bisa saya bicara dengan Siska?

Nita : Who is it ?

Siapa ini yang telpon?

Budi : This is Budi’S speaking.

Ini Budi yang sedang telpon.

Nita : I am sorry, she is not at home, Could you leave a message ?

Maap, dia tidak ada di kantor saat ini, mau kan Anda meninggalkan pesan

Budi: No, thank you I will call her back later

Who is speaking ?

Tidak, terima kasi. Saya akan telp dia nanti.

Siapa ini yg bicara?

Nita : It is siska’s sister, Nita

Ini saudara nya sister, Nita

Budi : Well,..Nita says helIo to siska from me.

Nice talking to you, bye

Baik, ...Nita salam buat Siska dari saya, bye

Nita : bye,

C. Common People Saying on the Phone

1 I can not hear you clearly.

Aku tidak bisa mendengar dengan jelas.

2. Could you speak louder, please?

Bisakah Anda bicara lebih keras?

3. Hold on, let me check.

Tunggu sebentar, saya cek dulu.

4. I will call you back.

Saya akan menelpon balik.

5. Sorry, wrong number.

Maaf, salah sambung.

6. Can I leave a message?

Boleh saya tinggalkan pesan?

7. Please tell him/her that I called.

Tolong sampaikan bahwa saya menelepon.

8. Thank you for calling.

Terima kasih sudah menelepon.

9. Talk to you soon.

Sampai jumpa lagi lewat telepon.

10. Sorry, the connection is bad.

Maaf, sinyalnya jelek

11. I will ring you up about it tomorrow

Saya akan menelpon mu mengenai itu

besok

12. No one is answering the phone.

Tidak ada yang menjawab.

13. The voicemail box is full.

Kotak pesan suara penuh.

15. Will you please put me to no 7354 ? -

minta sambung dengan no 7354 ?

D..Common phone traoubleshooting

Masalah Umum pada Ponsel

1. No signal / No jaringan

Tidak ada sinyal / Tidak ada jaringan)

I'm not getting any signal. Can you help me?

Saya tidak mendapatkan sinyal. Bisakah

kamu membantu saya?

2. Battery drain

Baterai cepat habis

- My phone's battery is draining fast. What's

wrong?"

Baterai ponsel saya cepat habis. Apa yang

salah

3. Slow performance

Kinerja lambat.

- "lMy phone is so slow. How can I make it

faster?"

Ponsel saya sangat lambat. Bagaimana cara

membuatnya lebih cepat?

4. Water damage

Kerusakan akibat air

I dropped my phone in water. Can it be fixed

Saya menjatuhkan ponsel saya ke air. Bisakah

itu diperbaiki?

5. Screen issue

Masalah layar

My phone screen is cracked. Can I replace it?

Layar ponsel saya retak. Bisakah itu diganti?

6. Storage full / Penyimpanan penuh

Penyimpanan penuh

- My phone storage is full. How can I free up

space?

Penyimpanan ponsel saya penuh. Bagaimana

cara membebaskan ruang?)

7. Charging issues / Masalah pengisiaan

My phone won't charge. What's wrong with it?

Ponsel saya tidak bisa diisi. Apa yang salah

dengan itu?

D..Translate into indonesia

1. Is Budi in the office today?

……………………………………………………………

2. Is Budi there with you.?

…………………………………………………………

3. She is in a meeting, would you like to call her

back later?

…………………………………………………………

4. I am afraid he is out of office this week.

…………………………………………………………

5. You can contact her on her mobile, her

number is 081232342808.

…………………………………………………………

6. She is not here, why don’t you try again is a

couple of hours.

…………………………………………………………

7. She is not in her office, she will be back by

4 o’clock.

…………………………………………………………

8.. I am sorry you must have the wrong number.

……………………………………………………………

9. Sorry to have bothered you?

…………………………………………………………

10.. I have got the wrong number.

…………………………………………………………

11. I am afraid there is nobody with that name

here.

. …………………………………………………………

12.. I am sorry, I must have dialeded the wrong

number.

……………………………………………………………

13. Could you ask her to call me back.

…………………………………………………………

14.. You are wanted on the phone.

……………………………………………………………

15.. Who is on the phone {line}?

……………………………………………………………

E.. Answer these questions.

1. Have you ever made a phone call ?

……………………………………………………………

2. What do you say first ?

……………………………………………………………

3. Have you ever received a call ?

……………………………………………………………

4. what do you ask the caller ?

……………………………………………………………

5. What do you say if the caller wants to speak

to your sister ,while she is not at home?

……………………………………………………………

6. What do you say when you want the caller

leave a message ?

……………………………………………………………

7. What do you say to know the callers identity

……………………………………………………………

H. Bonus Dialogue.

Phone Call with Common Problems

Alwi :

Hello, May I speak to Mr.Yosep, please?

Halo, Bolehkah saya bicara dengan Pak Andy?

Budi (Receiver):

I’m sorry, Mr. Yosep is not at home right now.

Maaf, Pak Yosep sedang tidak di rumah sekarang.

Alwi :

Sorry, Budi :

Sorry about that. The signal here is weak.

Maaf, sinyal di sini memang lemah.

Alwi :

That’s okay. Can I leave a message for Mr.yosep

Tidak apa-apa. Boleh saya tinggalkan pesan untuk Pak Andy?

Budi :

Of course. What’s the message?

Tentu. Apa pesannya?

Alwi :

Please tell him that I called, and ask him to call me back tonight if possible.

Tolong sampaikan bahwa saya menelepon, dan minta beliau menelepon saya kembali malam ini kalau bisa.

Budi :

Alright, I’ll give him the message.

Baik, saya akan sampaikan pesannya.

Alwin:

Thank you very much. Sorry again for the trouble with the line.

Terima kasih banyak. Maaf sekali lagi karena gangguan sambungan.

Budi :

No problem. We’ll make sure he gets your message. Goodbye.

Tidak masalah. Kami akan pastikan beliau menerima pesan Anda. Selamat tinggal.

Alwi:

Goodbye.

Selamat tinggal.

On the phone 2

A. Study the following.

Can I speak to someone in human resources?

Bisa sayabicarq dengan HRD?

I am afraid he is not in the office at the moment.

Saya kira dia tidak ada di kantor saat ini

The line is breaking up.

Suaranya putus-putus.

Please ask her to call me back.

Suruh dia urtuk menelepon saya kembali

It was great talking to you.

Senang berbicara denganmu.

Hello? We got disconnected

Halo? Kita terputus.

There's a lot of background noise.

Ada banyak suara latar belakang.

Can you call me back later?

Bisakah Anda menelepon saya kembali nanti ?

B. Dialogue.

Phone Call at the Office

Alwi :

Good morning, How can I help you?

Selamat pagi, Ada yang bisa saya bantu?

Budi :

Hello, this is Mr. Budi. May I speak to Siska, please?

Halo, ini Pak Arman. Bolehkah saya bicara dengan Bu Clara?

Alwi :

I’m sorry, she is in a meeting right now.

Maaf, beliau sedang rapat saat ini.

Budi :

Oh, I see. The connection is not very clear. Could you repeat that, please?

Oh begitu. Sambungannya kurang jelas. Bisakah Anda ulangi?

Alwi :

Certainly. I said Siska is in a meeting right now.

Tentu. Saya bilang Bu Clara sedang rapat sekarang.

Budi :

yes. I can hear you now. But the line is breaking up again.

ya. Sekarang saya bisa dengar. Tapi suaranya putus-putus lagi.

Alwi :

I’m sorry, the signal here is not very good. Would you like to leave a message?

Maaf, sinyal di sini kurang bagus. Apakah Anda ingin meninggalkan pesan?

Budi :

Yes, please. Could you tell her that I called and ask her to send me the report by email today?

Ya, tolong. Bisakah Anda sampaikan bahwa saya menelepon dan minta beliau mengirim laporan lewat email hari ini?

Alwi :

Of course, I will write it down and give it to her after the meeting.

Tentu, akan saya catat dan sampaikan setelah rapat.

Budi :

Thank you so much. Sorry for the trouble with the line.

Terima kasih banyak. Maaf atas gangguan sambungan.

Alwi :

No problem, Mr. Arman. We’ll make sure she gets your message. Goodbye.

Tidak masalah, Pak Arman. Kami akan pastikan beliau menerima pesan Anda. Selamat tinggal.

Budi :

Goodbye.

Selamat tinggal.

C. Translate into Indonesia.

A. Hello, is this the bookstore?

................................................

B: Yes, this is ABC Bookstore. How can I help

you?

................................................

A: Do you have the latest English dictionary in

stock?

................................................

B: Let me check… Yes, we have it.

................................................
A: Great! Please reserve one for me.

................................................
B: Sure, we’ll keep it for you.

................................................
A: Thank you. Goodbye.

................................................
B: Goodbye.

................................................

D. Multiple Choice (Pilihan Ganda)

1. How do you politely ask for someone on the phone?
A. Give me John.
B. Is John there?
C. May I speak to John, please?
D. Call John now.
E. Where is John?
Answer: ...

2. What do you say if you call the wrong number?
A. Please hold on.
B. Sorry, wrong number.
C. Can I leave a message?
D. I’ll call you back.
E. Who’s speaking, please?
Answer:

3. Which expression means “tunggu sebentar”?
A. Please call me back.
B. Please hold on.
C. The line is busy.
D. I can’t hear you clearly.
E. Wrong number.
Answer:

4. What do you say when the signal is not clear?
A. The line is breaking up.
B. May I speak to Anna?
C. Thank you for calling.
D. Wrong number.
E. Goodbye.
Answer:

5. If the person is not available, you say…
A. Sorry, the line is busy.
B. Sorry, he is not available right now.
C. Sorry, wrong number.
D. Please hold on.
E. Talk to you soon.
Answer:

6. What do you say when you want to talk to Mr. David?
A. Who is this?
B. May I speak to Mr. David, please?
C. Please hold on.
D. Sorry, wrong number.
E. The line is busy.
Answer:

7. How do you end a phone call politely?
A. Who’s speaking?
B. Talk to you soon.
C. Hold on, please.
D. May I leave a message?
E. The connection is bad.
Answer:

8. What do you say if the voice is not clear?
A. Sorry, wrong number.
B. Please call me back.
C. I can’t hear you clearly.
D. The line is busy.
E. Hello, this is Anna.
Answer:

9. Which one means “Maaf, sambungan sibuk”?
A. The line is busy.
B. Wrong number.
C. Please hold on.
D. Talk to you soon.
E. I’ll call you back.
Answer:

10. You want to leave a message. What do you say?
A. Please hold on.
B. Can I leave a message?
C. Goodbye.
D. Wrong number.
E. Who’s speaking?
Answer:

11. Translate: “Tolong tunggu sebentar.”
A. Please hold on.
B. Please call back.
C. Please tell him.
D. Sorry, wrong number.
E. The line is busy.
Answer:

12. If someone says: “Sorry, the connection is bad.” What does it mean?
A. Nomornya salah.
B. Sambungan sibuk.
C. Sinyalnya jelek.
D. Dia tidak ada.
E. Telepon sudah ditutup.
Answer:

13. Which expression is used to ask who is on the phone?
A. I’ll call you back.
B. Who’s speaking, please?
C. Can I leave a message?
D. The line is busy.
E. Please hold on.
Answer:

14. “Saya akan menelepon kembali” in English is…
A. I’ll call you back.
B. Please call me.
C. Can I leave a message?
D. Who’s speaking?
E. The line is breaking up.
Answer:

15. Which one is NOT common on the phone?
A. Goodbye.
B. See you tomorrow.
C. Talk to you soon.
D. Please hold on.
E. Wrong number.
Answer:

16. If the person is not available, you can say…
A. Sorry, he is not available right now.
B. Sorry, wrong number.
C. Sorry, the line is busy.
D. Sorry, the connection is bad.
E. Sorry, please hold on.
Answer:

17 Translate: “Tolong sampaikan bahwa saya menelepon.”
A. Please call me back.
B. Please tell him that I called.
C. Please hold on.
D. Please tell me who’s speaking.
E. Please answer the phone.
Answer:

18. Which one means “Suaranya putus-putus”?
A. The line is busy.
B. The line is breaking up.
C. The connection is clear.
D. Can I leave a message?
E. Talk to you soon.
Answer:

19. When you accidentally call the wrong person, you say…
A. Can I speak to John, please?
B. Please hold on.
C. Sorry, wrong number.
D. Please call me back.
E. The line is busy.
Answer:

20. What is the polite way to answer a business phone?
A. Hello, who’s this?
B. Hello, how are you?
C. Good morning, ABC Company. How can I help you?
D. Hi, what do you want?
E. Sorry, wrong number.
Answer:

.D Test your Vocabulary.

1 Phone / Telephone = Telepon

2.Mobile phone / Cell phone = Ponsel / HP

3. Landline = Telepon rumah / kabel

4.Dial = Memutar nomor / menekan nomor

5.Ring = Berdering

6.Pick up the phone = Mengangkat telepon

7.Hang up = Menutup telepon

8.Voicemail = Pesan suara

9.Missed call = Panggilan tak terjawab

10.Busy tone = Nada sibuk

11 Signal = Sinyal

12 Connection = Sambungan

E. Useful Actions

Tindakan di Telepon

• call = Menelepon

• Answer = Menjawab

• Text / Send a message = Mengirim pesan

• Put on hold = Menahan sambungan

• Transfer the call = Meneruskan panggilan

• Leave a message = Meninggalkan pesan

• Return a call / Call back = Menelepon kembali

• Speak louder = Berbicara lebih keras

• Repeat = Mengulang

F. Common Expressions

(Ungkapan Umum)

1.I’m sorry, he is in a meeting.

Maaf, beliau sedang rapat.

2. Could you please hold for a moment?

Bisakah Anda menunggu sebentar?

3. I’m sorry, he is not available right now.

Maaf, Pak John sedang tidak ada.

4. The line is breaking up.

Suaranya putus-putus.

5. I’ll call you back.

Saya akan menelpon kembali.

6. Please tell him/her that I called.

Tolong sampaikan bahwa saya menelepon.

7. No one is answering the phone.

Tidak orang yang menjawab telpen

8. Hi, my phone isn't working properly.?

Halo, ponsel saya tidak berfungsi dengan baik.

9. Can you hear me okay?

Bisakah Anda mendengar saya dengan baik?

10. I’ll make sure Daniel gets your message.

Saya akan pastikan Daniel menerima pesan

Anda. Selamat tinggal.

G. Phone Problems (Masalah Telepon)

Bad signal = Sinyal jelek
No answer = Tidak ada jawaban
Dropped call = Panggilan terputus
Echo = Suara bergema
Low battery = Baterai lemah
Out of credit = Pulsa habis

E. Bonus Dialogue.

Wrong Number & Message

Alwi :

Hello, is this Mr. Daniel's house?

Halo, apakah ini rumah Pak Daniel ?

Budi :

Sorry, wrong number. This is Mr.Budi’s house.

Maaf, salah sambung. Ini rumah Pak Budi.

Alwi :

Oh, I’m sorry. Wait, is this 081234567?

Oh, maaf. Tunggu, apakah ini nomor 081234567?)

Budi :

Yes, that’s correct. Daniel is my brother, but he’s not at home now.

Ya, benar. Tapi Daniel itu adik saya. Dia sedang tidak di rumah sekarang.)

Alwi :

I see. But the line is breaking up. The connection is bad.

Begitu. Tapi salurannya putus. Koneksinya buruk.

Budi :

Sorry, the signal here is weak. Maybe you should call later.

Maaf, sinyalnya lemah. Mungkin kamu bisa menelepon nanti.

Alwi :

Okay. May I leave a message?

Oke. Bolehkah aku meninggalkan pesan?

Budi :

Sure.

Tentu

Alwi :

Please tell him that Mr. Alwi called and ask him to return my call tomorrow morning.

Tolong beri tahu dia kalau Pak Sam menelepon dan minta dia meneleponku lagi besok pagi.

Budi :

Alright, I’ll tell him.

Baiklah, aku akan memberi tahu dia.

Alwi :

Thank you, and sorry for the poor connection.

Terima kasih, dan maaf koneksinya buruk.

Budi :

No problem. Goodbye.

Tidak masalah. Sampai jumpa

Alwi :

Goodbye.

Selamat tinggal.

Dialogue 1

Home Phone Call

Situation:

A calls to speak with Mr. John, but he is not at home. The line is bad, and A must leave a message.

A :

Hello, this is Anna. May I speak to Mr. John, please?

B : I’m sorry, Mr. John is not at home right now.

A: Oh, the connection is bad. I can’t hear you clearly. Could you speak louder?

B: Sure. Can you hear me better now?

A: Yes, thank you. Since he’s not home, may I leave a message?

B: Of course. What’s the message?

A: Please tell him that I called and ask him to call me back tonight.

B: Alright, I’ll give him the message.

A: Thank you very much. Goodbye.

B: Goodbye.

Dialogue. –

Office Phone Call

Situation:

A calls a company to talk to Mrs. Clara. She is in a meeting, the line is not clear, and A leaves a business message.

A :Good morning, Bright Future Company. How can I help you?

B . Hello, this is Mr. Arman. May I speak to Mrs. Clara, please?

A : I’m sorry, she is in a meeting right now.

B: : Sorry, the connection is not clear. Could you repeat that, please?

A :Certainly. Mrs. Clara is in a meeting right now

B :Ah, I see. But the line is breaking up again.

A: I’m sorry, the signal here is weak. Would you like to leave a message?

B : Yes, please. Tell her that I called and ask her to send me the report by email today.

A : : Of course, I’ll give her the message.

B : Thank you very much. Sorry for the trouble with the line.

A : No problem. Goodbye.

B : Goodbye.

Dialoge 10

Anna : good morning

Ahmad : Good morning , this is Ahmad may I speak to Mr. budi please ?

Anna : Just a minute I will put you through to him

Ahamad : Thank you

Mr. budi :

Hello , Budi speaking

Ahamd :

Mr. Budi , this is Ahmad .I have a message here to call you as soon as I get it

Mr. budi :

Oh ,yes . I called you earlier to find out whether You had already arrived . when would you like to come and visit the office ?

Ahmad :

What time do you close ?

Mr. budi:

We close at 5:30 today .

Ahamad :

Will 4 oclock be all right ?

Mr. budi: That will be fine , and I am looking forward to our meeting

Ahmad`:

So am I , see you then . good bye

Mr. budi:

Good bye

E. Phone or fax number

724 4o7 seven, two, four four, oh , seven

9995 6674 double nine nine five double six seven four

International alphabet

Alpha

Bravo

Charlie ultra

Delta

Echo victor

Foxtrot x - ray

Golf Yankee

Hotel Quebec Zulu

India J

Juliete

kilo

lima

mike

November

oscar

papa

Romeo

sierra

tango

What's the problem with your phone?

Apa masalahnya dengan ponselmu?

It's not charging. I've tried different chargers,

but it still doesn't work.

Tidak bisa diisi. Saya sudah mencoba charger

yang berbeda, tapi masih tidak berfungsi.

Let me take a look. Maybe the charging port

is damaged.

Biarkan saya lihat. Mungkin port pengisian rusak.

Okay, thanks. I hope you can fix it.

Oke, terima kasih. Saya harap kamu bisa memperbaikinya.

I'll try. Sorry about the connection.

Saya akan mencoba. Maaf tentang koneksi.

Brother Budiman

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