'11. How much is it to rent a safe deposit box?'
............ ...................................................
12. 'How do I access my safe deposit box?'
..............................................................
'13. What are the hours at this branch?'
.........................................................
14. How many branches do you have?
.........................................................
15. I would like to take out a loan.'
......................................................
16. May I speak to someone about a business
loan?'
...............................................................
17. 'I am interested in taking out a home equity
line of credit. Who can I speak to about this?'
..............................................................
18. I would like to close my bank account.
...............................................................
19. Why do you want to close your bank
account
.........................................
20. 'Is there a reason you want to close your
account?'
.........................................................
21. 'I just don't use this account so I want to
close it.'
......................................................
D.20 Question and Answer.
1. Opening a Bank Account
Q: I want to open a bank account. What
should I do?
Saya ingin membuka rekening bank. Apa
yang harus saya lakukan?
A: Please fill out this form and show your ID
card.
Silakan isi formulir ini dan tunjukkan kartu identitas Anda.
2. Depositing Money
Q: I would like to deposit some money.
Saya ingin menyetor sejumlah uang.
A: Please give the money and your account number.
Silakan berikan uangnya dan nomor
rekening Anda.
3. Withdrawing Money
Q: I want to withdraw some cash.
Saya ingin menarik uang tunai.
A: Please fill out this withdrawal slip.
Silakan isi slip penarikan ini.
4. Checking Balance
Q: Can you help me check my account
balance?
Bisakah Anda membantu saya mengecek
saldo rekening saya?
A: Sure, please give me your account number.
Tentu, silakan berikan nomor rekening
Anda.
5. Transferring Money
Q: I want to transfer money to another
account.
Saya ingin mentransfer uang ke rekening
lain.
A: Please write the destination account
number here.
Silakan tulis nomor rekening tujuan di sini.
6. Lost ATM Card
Q: I lost my ATM card. What should I do?
Saya kehilangan kartu ATM saya. Apa yang
harus saya lakukan?
A: We will block your ATM card immediately.
Kami akan segera memblokir kartu ATM
Anda.
7. Making a New ATM Card
Q: Can I get a new ATM card?
Apakah saya bisa mendapatkan kartu ATM
baru?
A: Yes, we can issue a new card for you.
Ya, kami bisa membuatkan kartu baru
untuk Anda.
8. Changing ATM PIN
Q: How can I change my ATM PIN?
Bagaimana cara mengganti PIN ATM saya?
A: You can change it at the ATM machine.
Anda bisa menggantinya di mesin ATM.
9. Bank Loan
Q: I want to apply for a loan.
Saya ingin mengajukan pinjaman.
A: Please prepare your ID and income
documents.
Silakan siapkan KTP dan dokumen
penghasilan Anda.
10. Printing Bank Statement
Q: Can I print my bank statement here?
Apakah saya bisa mencetak rekening koran
di sini?
A: Yes, the teller will help you print it.
Ya, teller akan membantu mencetaknya.
11. ATM Problem
Q: The ATM did not give me my money.
Mesin ATM tidak mengeluarkan uang saya.
A: Please report it to customer service.
Silakan laporkan ke layanan pelanggan.
12. Account Balance Inquiry
Q: What is my current balance?
Berapa saldo saya sekarang?
A: Your current balance is two million rupiah.
Saldo Anda saat ini dua juta rupiah.
13. Saving Money Regularly
Q: Can I save money automatically every
month?
Apakah saya bisa menabung otomatis
setiap bulan?
A: Yes, we have an automatic savings
program.
Ya, kami memiliki program tabungan
otomatis.
14. Transfer to Another Bank
Q: Can I transfer money to another bank?
Apakah saya bisa mentransfer uang ke
bank lain?
A: Yes, but there will be a transfer fee.
Ya, tetapi akan ada biaya transfer.
15. Bank Working Hours
Q: What time does the bank close?
Jam berapa bank tutup?
A: The bank closes at 3 p.m.
Bank tutup pada jam 3 sore.
16. Deposit Machine
Q: Can I deposit money using a machine?
Apakah saya bisa menyetor uang
menggunakan mesin?
A: Yes, you can use the cash deposit machine.
Ya, Anda bisa menggunakan mesin setor
tunai.
17. Mobile Banking
Q: How can I activate mobile banking?
Bagaimana cara mengaktifkan mobile
banking?
A: You can register through the bank
application.
Anda bisa mendaftar melalui aplikasi bank.
18. Foreign Currency Exchange
Q: Can I exchange foreign currency here?
Apakah saya bisa menukar mata uang
asing di sini?
A: Yes, this bank provides currency exchange
services.
Ya, bank ini menyediakan layanan
penukaran mata uang.
19. Closing a Bank Account
Q: I want to close my bank account.
Saya ingin menutup rekening bank saya.
A: Please bring your ID card and ATM card.
Silakan bawa KTP dan kartu ATM Anda.
20. Asking for Help
Q: Can someone help me with this form?
Bisakah seseorang membantu saya dengan
formulir ini?
A: Of course, our staff will assist you.
Tentu, staf kami akan membantu Anda.
D. Bonus Dialogue.
Asking for a Loan (Intermediate)
Customer: Hello, I’d like to ask about applying for a loan.
Halo, saya ingin bertanya tentang pengajuan pinjaman.
Bank Officer: Of course. What kind of loan are you interested in?
Tentu. Pinjaman seperti apa yang Anda butuhkan?
Customer: I need a personal loan to renovate my house.
Saya butuh pinjaman pribadi untuk renovasi rumah.
Bank Officer: I see. Do you already have an account with us?
Baik. Apakah Anda sudah punya rekening di bank kami?
Customer: Yes, I’ve been a customer for about five years.
Ya, saya sudah jadi nasabah sekitar lima tahun.
Bank Officer: Great. We will need your ID, salary slip, and proof of residence. The maximum loan depends on your monthly income.
bank: Bagus. Kami perlu KTP, slip gaji, dan bukti tempat tinggal. Jumlah pinjaman maksimal tergantung pada penghasilan bulanan Anda.
Customer: Alright, I’ll prepare the documents. How long does the process usually take?
Baik, saya akan siapkan dokumen-dokumennya. Berapa lama biasanya
Bank Officer: If everything is complete, it takes around seven working days.
Jika lengkap, sekitar tujuh hari kerja.
Customer: That sounds good. Thank you for the information.
Baik, terima kasih atas informasinya.
Bank Officer: You’re welcome. Please come back once your documents are ready.
Sama-sama. Silakan kembali setelah dokumen siap.
Lesson 3
At the bank
A. Study the Following.
I'd like to transfer some money to this account
Of course! Could you please provide your account number?"
I'd like to change some money
I'd like to order some foreign currency
What's the exchange rate for euros?
What is the account number and
how much would you like to transfer?"
I lost my card and I need to report i
How would you like the money?
B. Dialogue.
Kevin :
'I would like to close my bank account.'
Officer :
Why do you want to close your bank account?', 'Is there a reason you want to close your account?', or 'Were you unsatisfied with something?'
Kevin :
I just don't use this account so I want to close it.'
Official :
what type of account you want ?
Kevin :
'I would like a free checking account.'
C.
Other services
I'd like to open an account
I'd like to open a personal account
I'd like to open a business account
Could you tell me my balance, please?
Could I have a statement, please?
I'd like some …
euros
US dollars
example, you can say, "Hello, I'd like to open a new account
Another phrase you can use is,
"I'm interested in opening a new account". This phrase also
Hello, I'm interested in opening a new account."
"
"Great! I'll need some information from you. Can you please provide....?"
"Sure, my name is ..."
"Sure, I can help with that."
"
You can start by saying,
Could you please provide me with your account number and ID for verification purposes?"
I'm relocating," or "I found different banking services that suit me better."
How are you doing today?
B: Great. Thanks.
A: What can I help you with?
B: I would like to open a bank account.
A: What kind would you like to open?
B: I need a checking account.
A: Would you also like to open a savings account?
B: That's fine.
A: In order to open these accounts, you need to deposit a minimum of $50.
B: I want to deposit $300.
A: I'll set up your accounts for you right now.
B: Make sure to put $150 in each account.
Repeat
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A: How are you?
B: I'm well. Thank you for asking.
A: What can I do for you?
B: I need to open a bank account.
A: What kind of account?
B: I just need a checking account.
A: You can open a savings account, too.
B: All right. Open both.
A: You need to deposit at least $50 into both accounts.
B: I will be depositing $300 today.
A: I will set your accounts up right now.
B: Would you please put $150 in both accounts?
Exercise 2.
Questions and Answers
1. I would like to transfer this money to this account?
B : how much woul you like to transfer?
A: I would like to transfer 1 million?
A: could you please provide your account number?
B : my acvount number is
A :
Part 3
Ungkapan Umum:
"I would like to open an account.
Saya ingin membuka rekening.
"I'd like to close my account.
Saya ingin menutup rekening.
"I'd like to deposit some money.
Saya ingin menyetor sejumlah uang.
"I'd like to withdraw some money.
Saya ingin menarik sejumlah uang.
"I'd like to transfer some money.
Saya ingin mentransfer sejumlah uang.
"I'd like to check my balance.
Saya ingin mengecek saldo saya.
Baik, saya buatkan materi topik Bank ya. Saya susun mulai dari Vocabulary → Useful Expressions → Percakapan agar runtut.
1. Vocabulary about Bank
- Bank = Bank
- Account = Rekening
- Saving account = Tabungan
- Current account = Giro
- Deposit = Simpanan
- Withdrawal = Penarikan
- Balance = Saldo
- Transfer = Transfer
- ATM (Automated Teller Machine) = Mesin ATM
- Loan = Pinjaman
- Interest rate = Suku bunga
- Credit card = Kartu kredit
- Debit card = Kartu debit
- Cheque = Cek
- Cashier = Kasir
- Teller = Teller / Petugas bank
- Bank statement = Laporan rekening
- PIN (Personal Identification Number) = PIN
- Overdraft = Saldo negatif
- Currency exchange = Penukaran mata uang
2. Useful Expressions at the Bank
- “I would like to open a bank account.” → Saya ingin membuka rekening bank.
- “Can I withdraw some money, please?” → Bisakah saya menarik sejumlah uang?
- “I need to transfer money.” → Saya perlu mentransfer uang.
- “What is my account balance?” → Berapa saldo rekening saya?
- “I’d like to change some money.” → Saya ingin menukar uang.
- “Could you help me with this form?” → Bisakah Anda membantu saya dengan formulir ini?
- “I lost my ATM card.” → Saya kehilangan kartu ATM saya.
- “How much is the interest rate?” → Berapa suku bunganya?
- “I would like to deposit some money.” → Saya ingin menyetor uang.
- “Can I apply for a loan here?” → Bisakah saya mengajukan pinjaman di sini?
3. Dialogues
Dialogue 1: Opening a Bank Account
Customer: Good morning. I would like to open a savings account.
Teller: Good morning. Sure, could you please fill out this form?
Customer: Yes, of course. Do I need to bring an ID?
Teller: Yes, we need a valid ID and a minimum deposit of 500,000 rupiah.
Customer: Okay, here is my ID and the money.
Teller: Thank you. Your account will be active today.
(Terjemahan singkat)
Nasabah: Selamat pagi. Saya ingin membuka rekening tabungan.
Teller: Selamat pagi. Tentu, silakan isi formulir ini.
Nasabah: Baik. Apakah saya perlu membawa KTP?
Teller: Ya, kami memerlukan KTP dan setoran awal minimal Rp500.000.
Nasabah: Oke, ini KTP saya dan uangnya.
Teller: Terima kasih. Rekening Anda akan aktif hari ini.
Dialogue 2: At the ATM
Customer: Excuse me, how do I withdraw money from this ATM?
Security: First, insert your card, then enter your PIN.
Customer: Okay. Then I select “Withdrawal”, right?
Security: Yes, choose the amount you want, and the machine will give you the money.
Customer: Great, thank you for your help.
Security: You’re welcome.
(Terjemahan singkat)
Nasabah: Permisi, bagaimana cara menarik uang dari ATM ini?
Satpam: Pertama, masukkan kartu, lalu masukkan PIN.
Nasabah: Baik. Lalu saya pilih “Penarikan”, benar?
Satpam: Ya, pilih jumlah uang yang diinginkan, lalu mesin akan mengeluarkan uang.
Nasabah: Baik, terima kasih atas bantuannya.
Satpam: Sama-sama.
Latihan Soal – Bank
A. Vocabulary (pilih jawaban yang tepat)
-
"Saldo rekening" dalam bahasa Inggris adalah …
a. Deposit
b. Balance
c. Withdrawal
d. Transfer
-
"Loan" artinya …
a. Tabungan
b. Pinjaman
c. Penarikan
d. Setoran
-
"Kartu debit" dalam bahasa Inggris adalah …
a. Credit card
b. Debit card
c. ATM card
d. Bank statement
-
"Currency exchange" berarti …
a. Transfer uang
b. Penukaran mata uang
c. Setoran tunai
d. Bunga bank
B. Useful Expressions (lengkapi kalimat)
- “I would like to ______ money.” (Saya ingin menyetor uang.)
- “Can I ______ some money, please?” (Bisakah saya menarik sejumlah uang?)
- “What is my ______ balance?” (Berapa saldo rekening saya?)
- “I lost my ______ card.” (Saya kehilangan kartu ______.)
C. Dialogue Practice (jawaban singkat)
-
You want to open a savings account. What would you say to the bank teller?
(Jawaban: …)
-
If you don’t know how to use an ATM, what question would you ask the security guard?
(Jawaban: …)
✅ Kunci Jawaban
A. Vocabulary
- b. Balance → saldo rekening = balance
- b. Loan → loan artinya pinjaman
- b. Debit card → kartu debit = debit card
- b. Currency exchange → currency exchange = penukaran mata uang
B. Useful Expressions
- deposit → “I would like to deposit money.” (Saya ingin menyetor uang.)
- withdraw → “Can I withdraw some money, please?” (Bisakah saya menarik sejumlah uang?)
- account → “What is my account balance?” (Berapa saldo rekening saya?)
- ATM → “I lost my ATM card.” (Saya kehilangan kartu ATM.)
C. Dialogue Practice (jawaban bisa bervariasi)
-
You want to open a savings account.
Jawaban contoh: “Good morning, I would like to open a savings account.”
-
You don’t know how to use an ATM.
Jawaban contoh: “Excuse me, how do I withdraw money from this ATM?”
Dialogue 1:
Opening a Bank Account
Customer: Good morning. I’d like to open a savings account, please.
Selamat pagi. Saya ingin membuka rekening tabungan.
Teller: Good morning. Sure, may I see your ID card and a copy of your family card?
Selamat pagi. Boleh saya lihat KTP dan fotokopi KK Anda?
Customer: Yes, here they are. Do I need to fill in any forms?
Ya, ini dia. Apakah saya harus mengisi formulir?
Teller: Yes, please complete this form with your personal details. After that, you need to make a minimum initial deposit of 1,000,000 rupiah.
Ya, silakan lengkapi formulir ini. Setelah itu, Anda perlu setoran awal minimal Rp1.000.000.
Nasabah: Baik, saya sudah siapkan uangnya. Ini.
Customer: Alright, I have the money ready. Here you go.
Teller: Thank you. Your account will be active within 15 minutes. Do you also want an ATM card?
Terima kasih. Rekening Anda akan aktif dalam 15 menit. Apakah Anda juga ingin kartu ATM?
Customer: Yes, that would be very helpful.
Ya, itu sangat membantu.
Teller:
Teller: Okay, please wait while I process it.
Baik, silakan tunggu sebentar saya proses.
Dialogue 1: Opening a Bank Account – Questions
- What type of account does the customer want to open?
- What documents does the teller ask for?
- How much is the minimum initial deposit?
- How long will the account take to be active?
- What additional service does the teller offer?
H..Dialogue 2: Asking for a Loan – Questions
- Why does the customer want to apply for a loan?
- How long has the customer been a bank client?
- What documents are required to apply for the loan?
- How long does the loan process usually take if documents are complete?
- What does the bank officer tell the customer to do at the end?
✅ Kunci Jawaban
🏦 Dialogue 1: Opening a Bank Account
- A savings account → Nasabah ingin membuka rekening tabungan.
- ID card and a copy of family card → Teller meminta KTP dan fotokopi KK.
- 1,000,000 rupiah → Setoran awal minimal Rp1.000.000.
- 15 minutes → Rekening akan aktif dalam 15 menit.
- An ATM card → Teller menawarkan layanan tambahan berupa kartu ATM.
Dialogue 2:
Asking for a Loan
- To renovate his house → Nasabah ingin pinjaman untuk renovasi rumah.
- About five years → Nasabah sudah jadi nasabah sekitar 5 tahun.
- ID, salary slip, and proof of residence → Dokumen yang diminta adalah KTP, slip gaji, dan bukti tempat tinggal.
- Seven working days → Proses pinjaman memakan waktu sekitar 7 hari kerja jika dokumen lengkap.
- Come back once the documents are ready → Petugas meminta nasabah kembali setelah dokumen siap.
H. Reading:
Going to the Bank
A bank is a financial institution where people keep their money safely.
Bank adalah lembaga keuangan tempat orang menyimpan uang mereka dengan aman.
In the bank, customers can do many activities. The most common one is depositing money. People bring their cash and give it to the teller, then the teller puts the money into their account.
Di bank, nasabah dapat melakukan banyak aktivitas. Yang paling umum adalah menyetor uang. Orang membawa uang tunai lalu menyerahkannya kepada teller, kemudian teller memasukkan uang tersebut ke dalam rekening mereka.
Another common activity is withdrawing money. Customers can fill out a withdrawal form or use their ATM card at the teller counter to take out cash.
Aktivitas umum lainnya adalah menarik uang. Nasabah bisa mengisi formulir penarikan atau menggunakan kartu ATM di loket teller untuk mengambil uang tunai.
People also go to the bank to transfer money to another account. They write the destination account number and the amount of money they want to send.
Orang juga pergi ke bank untuk mentransfer uang ke rekening lain. Mereka menuliskan nomor rekening tujuan dan jumlah uang yang ingin dikirim.
In addition, the bank offers services such as paying bills, opening new accounts, applying for loans, or asking for account information.
Selain itu, bank menyediakan layanan seperti membayar tagihan, membuka rekening baru, mengajukan pinjaman, atau meminta informasi rekening.
When you visit a bank, you usually need to take a queue number and wait for your turn. Then you go to the teller’s counter and explain what service you need.
Saat mengunjungi bank, biasanya Anda perlu mengambil nomor antrian dan menunggu giliran Anda. Kemudian Anda pergi ke loket teller dan menjelaskan layanan apa yang Anda butuhkan.
Bank employees are trained to help customers politely and keep financial information private.
Pegawai bank dilatih untuk membantu nasabah dengan sopan dan menjaga kerahasiaan informasi keuangan.
In conclusion, the bank is a safe place for saving, withdrawing, transferring money, and doing other financial services.
Kesimpulannya, bank adalah tempat yang aman untuk menyimpan, menarik, mentransfer uang, dan melakukan layanan keuangan lainnya.
Reading Comprehension Questions – Bank
1. What is the main function of a bank?
A. To sell products
B. To store money safely
C. To print books
D. To make advertisements
E. To build houses
✅ Answer: B. To store money safely
2. What does it mean to deposit money in the bank?
A. To take out money
B. To keep money in an account
C. To borrow money from the bank
D. To check the balance
E. To pay bills
✅ Answer: B. To keep money in an account
3. What is another word for “withdrawing money”?
A. Taking money out
B. Saving money
C. Lending money
D. Sending money
E. Exchanging money
✅ Answer: A. Taking money out
4. What information do you need to transfer money at the bank?
A. Your ID card and address
B. Destination account number and amount
C. ATM card and PIN
D. Phone number and email
E. Date of birth and signature
✅ Answer: B. Destination account number and amount
5. Which of the following is NOT a service of the bank?
A. Paying bills
B. Applying for loans
C. Watching movies
D. Opening new accounts
E. Asking for account information
✅ Answer: C. Watching movies
6. What do you usually do first when you arrive at the bank?
A. Talk to the manager
B. Take a queue number
C. Go to the cashier directly
D. Write a withdrawal form
E. Call customer service
✅ Answer: B. Take a queue number
7. Who usually helps customers at the bank counter?
A. Security guard
B. Manager
C. Teller
D. Cleaner
E. Driver
✅ Answer: C. Teller
8. Why are bank employees trained to keep information private?
A. To make customers happy
B. To protect financial security
C. To follow government rules only
D. To save time
E. To advertise services
✅ Answer: B. To protect financial security
9. Which of these actions requires filling out a form at the bank?
A. Watching TV
B. Withdrawing money
C. Paying bills online
D. Reading newspapers
E. Taking a receipt
✅ Answer: B. Withdrawing money
10. What is the conclusion of the text?
A. Banks are dangerous places
B. Banks are only for rich people
C. Banks are safe places for financial activities
D. Banks are only for loans
E. Banks are similar to shops
✅ Answer: C. Banks are safe places for financial activities
Common People Saying About Bank
• Saving money in the bank is safer than keeping it at home.
Menyimpan uang di bank lebih aman daripada menyimpannya di rumah.
• I need to go to the bank to withdraw some money.
Saya perlu pergi ke bank untuk menarik uang.
• I usually check my balance using mobile banking.
Saya biasanya mengecek saldo menggunakan mobile banking.
The bank is very crowded today.
Bank sangat ramai hari ini.
I forgot my ATM PIN.
Saya lupa PIN ATM saya.
I want to open a savings account.
Saya ingin membuka rekening tabungan.
I need to transfer money to my friend.
Saya perlu mentransfer uang kepada teman saya.
Bank service today is very fast.
Pelayanan bank hari ini sangat cepat.
I prefer using mobile banking rather than going to the bank.
Saya lebih suka menggunakan mobile banking daripada pergi ke bank.
The ATM machine is out of service.
Mesin ATM sedang tidak berfungsi.
I need to deposit some cash today.
Saya perlu menyetor uang tunai hari ini.
The bank charges a transfer fee.
Bank mengenakan biaya transfer.
I lost my ATM card yesterday.
Saya kehilangan kartu ATM saya kemarin.
I have to block my ATM card immediately.
Saya harus segera memblokir kartu ATM saya.
Online banking makes transactions easier.
Perbankan online membuat transaksi lebih mudah.
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